Authentic Pacific Island Handcrafts Direct from Samoa!
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Authentic Pacific Island Handcrafts Direct from Samoa!
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Shipping policy


International Shipping from Samoa

All handcrafted items ship directly from Samoa via freight forwarding airlines. As the recipient, you are responsible for tracking your shipment using the tracking information provided at dispatch.

 

Import Duty or Tax

Shipments to the United States may incur import duties and taxes when they arrive in the U.S. These fees are determined by U.S. law and are collected by the delivering carrier. Any import duty/tax charges are the responsibility of the receiver/customer and are not included in our prices or shipping costs.
As of 24 February 2026, a 10% ad valorem duty may apply to most items imported into the United States (currently scheduled through 24 July 2026, unless extended or amended by U.S. authorities).

 

Unclaimed Shipments

If a shipment is not claimed within the collection window and is returned to us:

  • We are not obligated to resend the package at no cost

  • The original delivery window has passed, and the order is considered complete

  • If you wish to have your order reshipped, you will be responsible for the full shipping cost

Please ensure:

  • Your shipping address is accurate and complete

  • Someone is available to receive the package or collection is arranged promptly

  • You monitor tracking information closely

Damaged or Lost Items

Damage During Transit

Unfortunately, items damaged during shipment are not eligible for refund or replacement. Due to the nature of international freight forwarding and the handcrafted quality of our products, we cannot accept liability for damage that occurs during transit.

We recommend:

  • Inspecting your package upon delivery

  • Documenting any visible damage to the outer packaging

  • Understanding that shipping carriers handle packages beyond our control

Lost Shipments

If your item is lost during shipment:

  • A formal claim must be submitted to the shipping carrier

  • Once the claim is processed and approved, we will work with you to arrange a replacement

  • Replacement is subject to claim approval and artisan availability

Important Reminders

Before You Order:

  • All sales are final due to the custom nature of our products

  • Shipping times vary based on artisan production and international freight schedules

  • You are responsible for tracking and claiming your shipment

Questions or Concerns?

We're here to help ensure you have the best experience possible. If you have questions about your order, shipping, or our products, please contact us before placing your order.

Thank you for supporting authentic Pacific artisans and small businesses through My Empire.