Store Contact Details
+64 2102219823

Trading Hours
My Empire is an ONLINE Shop so you can purchase any product at any time.
Do you have any queries or feedback?
Your feedback is valuable and if you wish to tell us anything about the product or service please email us directly on info@myempire.co.nz
Parcel Post or Courier

We will require a physical address for delivery, it cannot be a P.O.Box
Deliveries will be tracked and there is also an option for courier with signature if a customer wishes to purchase. 
If you wish to use an alternative address for delivery, you can do so by providing the correct location for your package.
How much will it cost for delivery or postage?
Currently My Empire has set parcel post and courier prices that is available to choose from during the shipping option process. 
Who is liable for cost of postage or delivery?
Customer is liable for any postage or delivery cost.
Can I collect my order?
Yes you can - you can choose the option of "Pick Up" during the payment process page. My Empire will inform you when your order is ready to be picked up or arrange pick up time.
Tuesday and Thursday are the 2 days most likely to arrange for pick up of orders.
Can I nominate another person to pick up my order?
Ideally you will need to be the person picking up your order. However, we understand there will be a times where this will not be possible, so please just inform us if there will be any changes of who will be collecting the order on your behalf.
To collect or pick up orders, you must bring:
  • The order confirmation email or Receipt
  • Photo ID

Buying online:
You can purchase from 1 - 10 items online.  

My Empire Online store has partnered up with some International Suppliers and Distributors to bring you a  variety of products. 
You may be purchasing directly from My Empire but the product may be coming from internationally.  
What currency do you charge in?
All transactions are done in New Zealand Dollars $NZD
What happens after I have completed payment online successfully? 
After you place an order within 24 hours, you'll receive an order confirmation email with the details of your purchase, If you have any queries regarding your purchase, please Contact My Empire.
What payment methods do you offer?
Online purchases are made easy and secure with a selection of payment options, including VISA, VISA Debit Cards, MasterCard and PayPal or better Direct Debit into My Empire's Account which will save you on credit card fees.
EFTPOS Payment is available for local purchase products only (stock on hand)
AFTERPAY - N/A at the moment.
Can I use more than one voucher code per order or gift card?
No -  we can only accept one voucher or gift card per order
Can I use more than one promotion per order?
Unless otherwise stated.
Why is my order on hold?
There could be an issue with your order or payment and we have been trying to contact you.  If there are any issues with orders where pricing hasn't calculated correctly we have the right to hold the order until full payment is received. We will contact you in this instance and place your order on hold. Either way, please get in touch with us if you have not received your order confirmation.
How do I re-order the same product?
You can email or call us for assistance or you are most welcome to sign up a customer account so you will have information on all your orders. 
Can I view my order before payment?
You have to book an appointment time with us so that we can arrange if possible. Ideally we would prefer not to as it is an online business.
Returning or Exchanging? 
If you have purchased the wrong size or colour of shoe, colour of bags, clothing etc...from My Empire's NZ products we are more than happy to exchange with another available product at the same purchased price provided that it has not been used and it is still in the package as received. You will be liable for any returning shipping cost. 

If you purchased the wrong item/product from our International Suppliers, you will be given information to contact the vendor directly for assistance.  Customer may be liable for international courier fees. Any hand made or hand crafted product is not refundable nor it can be returned, as these products are made specifically to your requirements.